Retail Back-Office Services
Multi-Location Retailers

Stop CAM Overcharges from Eating Your Margins

Multi-location retailers lose 8-12% on average to landlord billing errors. Our retail-focused teams recover overcharges, centralize lease data, and keep your occupancy costs under control.

Managing 50, 100, or 500+ store leases across different landlords, markets, and formats is complex. Missed deadlines cost leverage. Billing errors go unnoticed. Critical clauses get buried. Springbord's retail lease experts bring order to the chaos.

ISO 27001 Certified
Retail locations served
CAM overcharges recovered for retailers

200+

Top Tenants Trusted

$10M+

Recovered via CAM Audits

100%

Accuracy on Critical Dates

The Margin Killers Hiding in Your Lease Portfolio

As retail margins tighten, even small inaccuracies in lease or AP operations can significantly impact profitability. Here's where we see retailers struggling most:

CAM Overcharges

You're Probably Overpaying Your Landlords

Our audits consistently find 8-12% in CAM overcharges across retail portfolios. Excluded costs being passed through, incorrect pro-rata calculations, and capital expenses buried in operating charges. It adds up fast when you have many locations.

Calendar and deadlines

Every Missed Deadline Costs You Money

Renewal option windows. Kick-out clause triggers. Co-tenancy notification requirements. Miss these dates and you lose negotiating leverage, or worse, get locked into unfavorable terms. Higher premiums on renegotiations are common when leverage is lost.

Multi-Location Chaos

200 Landlords, 200 Different Formats

Every landlord sends invoices differently. Every market has different expense structures. Your team spends more time translating and organizing data than actually analyzing it. The inconsistency creates blind spots.

Invisible Costs

What You Don't Know Is Costing You

Escalation clauses triggered without notice. Percentage rent calculations unchecked. Hidden common area charges. Without centralized visibility, costs creep up silently across your entire portfolio.

THE BOTTOM LINE: A multi-location portfolio with average CAM overcharges, missed deadlines, and inconsistent data can lose significant margin annually in direct costs and lost leverage.

Why Retailers Are Outsourcing Lease & Back-Office Operations

Retail organizations increasingly outsource these functions to gain control, reduce risk, and scale efficiently.

Specialized Expertise

Specialized Expertise

Lease administration and CAM audits require specialized expertise that is costly to maintain in-house. Access our deep bench of retail lease professionals without the overhead.

Free Your Finance Team

Free Your Finance Team

Internal finance teams are stretched managing transactional workloads across stores. Let them focus on strategic analysis while we handle the operational details.

Scale Efficiently

Scale Efficiently

Outsourcing improves accuracy, consistency, and turnaround time while reducing fixed overheads. Scale your portfolio without proportionally scaling your back-office team.

Why Retailers Choose Springbord

Built for Multi-Location Retail. Proven at Scale.

Retail portfolio scale
Retail Portfolio Experience
  • Retail locations and portfolios managed
  • Multi-location retail portfolio expertise
  • Team trained in retail lease terminology
CAM Reconciliation
CAM Reconciliation & Recovery
  • Overcharges recovered for retail clients
  • Expense pool analysis and pro-rata verification
  • Compliant reconciliation statements and documentation
Critical Dates
Critical Date Management
  • 100% accuracy on critical dates
  • Renewal and kick-out tracking
  • Co-tenancy compliance monitoring
ISO 27001 Certified
ISO 27001 Certified
  • Information security management certified
  • Secure data handling protocols
  • Enterprise-grade compliance standards
Scalable Capacity
Scalable Capacity
  • Adapt to store expansions and closures
  • Handle seasonal volume fluctuations
  • No hiring delays for portfolio growth
Process Discipline
Process Discipline
  • Structured, repeatable workflows
  • Multi-level quality assurance
  • Consistent delivery across locations

Retail-Focused Back-Office Services

Services designed for the unique challenges of multi-location retail operations.

CAM Recovery Audit Services

Our forensic audit teams review your landlord billings against lease terms and actual expenses. We identify excluded costs being passed through, incorrect allocations, and billing errors, then help you recover overpayments.

What We Find:
  • Capital expenses charged as operating costs
  • Incorrect gross leasable area calculations
  • Administrative fee overcharges
  • Unverified expense pass-throughs

Typical Results: Strong ROI on audit fees, with recovery periods going back multiple years

Learn More

Multi-Location Lease Administration

Centralize control over hundreds of retail leases. We track every critical date, manage landlord correspondence, process rent payments, and maintain accurate data across your entire portfolio.

Key Capabilities:
  • 100% accuracy on critical dates
  • Renewal and kick-out clause management
  • Co-tenancy compliance monitoring
  • Landlord correspondence handling
Learn More

Lease Abstraction for Retail Portfolios

Convert your lease documents into structured, searchable data. We capture co-tenancy clauses, kick-out provisions, exclusive use rights, and all the retail-specific terms your team needs for decision-making.

Key Capabilities:
  • Co-tenancy and exclusivity clause extraction
  • Percentage rent calculation terms
  • CAM caps and escalation terms
  • Bulk migration and amendment updates
Learn More

Accounts Payable Management

High-volume invoice processing for landlords, vendors, and suppliers across all locations. Ensure on-time payments, capture early-pay discounts, and eliminate duplicate payments.

Key Capabilities:
  • High-volume invoice processing
  • Duplicate payment prevention
  • Early-pay discount capture
  • Vendor relationship management
Learn More

What Retail Clients Achieve with Springbord

Key outcomes

  • Meaningful reduction in CAM overcharges identified
  • 100% accuracy on critical dates
  • Improved lease visibility across all locations
  • Faster vendor payments preserving relationships
  • Better financial predictability and cost governance
  • Scalable operations without increasing internal complexity

"Springbord's CAM audit uncovered significant overcharges across our portfolio that we had been paying for years. Their attention to detail and knowledge of retail lease terms helped us recover substantial funds and establish better processes going forward."

- Real Estate Director, National Retail Chain

ISO 27001 Certified

ISO/IEC 27001:2022 Certified

Great Place to Work

Great Place to Work

Get a Free CAM Review

Request a free CAM audit sampling on a selection of your locations and see what we uncover. Our retail team will respond within one business day with next steps. Most retailers are surprised by the results.

Quick response within one business day
Free CAM audit sampling on select locations
CAM recovery, lease administration & AP support for retailers